What is this guide

This guide is an IT support self-help for colleagues from Destination Management, Intercruises and Pacific Wold moving to TUI Destination Experiences. All will get soon a @tui.com email and credentials to access several TUI DX Systems.
By the moment they will keep their current @destinationservices.com, @pacificworld.com, @intercruises.com emails.

As soon as your personal @tui.com account is created it will be forwarded to your current DM email address.

Until your office or device (PC, iPad, Smartphone) is supported by TUI DX IT, your main support will stay with:

• DM, Pacific World, Intercruises Spain & Asia: Via phone +34 918 368 529 or via Service Point in Pulse Intranet
• Intercruises (except Spain & Asia): Via chat or support.servicedesk@intercruises.com

TUIDX IT support

Once you start to access TUI DX systems you can contact TUI DX My Servicedesk to request support. To acess My Servicedesk portal use your @tui.com credentials

Please take a look to these TUIDX self service links before contacting My Servicedesk:

• My Password: After set up your security questions you'll be able to change your password. If you have an issue with your @tui.com password check first if you can reset it by your own.

  * Note that you will be able to reset it after 48hours once it has been granted.





• Check this document about how to use your @tui.com username and password.


• TUI DX Smile Intranet: In the links sections you'll find access to our DX systems.






• Office 365 portal: Access all Office 365 tools available for TUI DX employees like Outlook (webmail), Teams, OneDrive, Skype, etc. Please assure you log in with your @tui.com credentials and not the DM ones.

  To setup Skype on your mobile please check the iOS or Android set up guides.

  
  
  
  
  
  
• My Device: TUIDX self service website to set up your device.






• VPN remote access: Some internal applications like Asterix or DX SAP Finance might require VPN connection on external networks.