What's OneDrive?

OneDrive is a cloud-based file storage system that can be utilized in many different ways:

  • To store documents
  • As a way to access files from any location on any device
  • As a collaboration tool to share and jointly work on documents.
  • Used as a data recovery mechanism in case your device gets broken or stolen.

    Access to files can be done through a web browser or from your computer.

    iPAD users, please check the iPAD Enrollment Guide - One Drive Set-up section here.

    Set Up OneDrive

    TUIDX users will already have OneDrive app configured automatically on their PC. To access it, click over the OneDrive icon sit in the System Tray (bottom right of the screen where the date is) of your computer.

    This manual is based on Windows 10 computers, some screenshots might vary. In case you have any doubt, please contact MyServicedesk

  • How do I upload files to OneDrive?

    To sync files or folders with your OneDrive account, you just need to drag and drop them into the OneDrive folder.

    There's different ways to access your One Drive folder:

  • Access to your OneDrive folder through the Quick Access sidebar in Explorer or double click over the OneDrive icon sit in the System Tray (bottom right of the screen where the date is).

  • Do a right click over the OneDrive icon sit in the System Tray and click over the "Open Folder" icon.

    After placing the new files and folders into OneDrive, the client will automatically sync them to your account in the background.

    Remember you can always save the files you're working on directly to the OneDrive folder.

  • Sync OneDrive folders

    You can specify which folders stored in the cloud should be accessible from your computer. Only synced files and folders will be visible from your device. However, you'll be able to access the content you didn't synced using the OneDrive experience on the web. Use the same instructions to add or remove content as needed.

    1. Click the cloud icon in the notification area.

    2. Click the More button in the top-right corner.

    3. Click Settings.

    4. In the "Account" tab, click the Choose folders button.

    5. Clear the Sync all files and folders in One Drive – TUI option and Check the folders you want to make visible.

    Files and folders statuses

  • White cloud with blue borders icon * – File is only available when you're connected to the internet, it's not using local storage. You'll need to double–click the file to finish the download and then it will be opened.
  • Solid green with white check mark icon – File is marked as "Always keep on this device" and is available offline.
  • White icon with green borders and check mark icon * – File is available offline, you can open them without an internet connection, and they're taking up local storage space.
  • Cloud icon with arrows forming a circle – Indicates that the file is currently syncing.
  • Solid red with white X icon – Means there is a problem trying to sync that particular file or folder.

    * Depending on your Windows operating system this option might not be available.

  • Sharing OneDrive files

    Follow these steps to share your files with other people:

  • Right-click the file or folder you want to share and select Share

  • Use the drop-down menu to select the share permissions.

  • Specify an email address if you're going to send the link to another person and click the Send button. Or you can click the Copy Link option.

    After completing these steps, if you want to stop sharing the file, follow these steps:

  • Right-click the file you're sharing.
  • Select Share.
  • Click the three-dotted button in the top-right corner.
  • Select the Manage Access option.

  • How can I move my Dropbox files / folders to OneDrive?

    We highly recommend you to move the Dropbox files to your OneDrive folder. To do so, please open both Dropbox and One Drive folders.

    Right click over the Dropbox and OneDrive shortcuts and click over the folder icon.

    Just copy / paste files and folders from the Dropbox folder to the OneDrive – TUI folder.

    Once your files are copied and synced with your OneDrive folder, you can remove the files from Dropbox and contact MySD to uninstall the application from your computer.


  • Can I recover deleted items in OneDrive?

    If you accidentally delete a file or folder in OneDrive, you may be able to recover it from the OneDrive recycle bin.

    Search the OneDrive icon sit in the System Tray (bottom right of the screen where the date is) of your computer.

    Click the three-dotted menu button in the top-right corner.

    Click View Online.

    A new window will be opened on your internet browser showing your OneDrive account files / folders.

    Access to the recycle bin folder.

    Select the file you want to recover and click on Restore.

    In case you can’t find the deleted item, you can also check the Second-stage recycle bin

    If the file is not located or is removed from the Second-Stage Recycle Bin, the item will be unable to be restored.