When you store sensitive company data on any removable drive it's crucial that we take the necessary steps to protect that data.For that reason, we will start using a new encryption policy for USB flash drives, external hard disk drives, and other removable drives connected to TUI computers.
What this exactly means?
If you plug any kind of USB Pendrive or removable drive into the computer that can be used to store information, you will be asked to choose if you want to encrypt it or not by means of Bitlockker app:
Should I encrypt all my devices?
BitLocker app will detect any USB removable media attached that can be used to store information. However there are some devices that you should avoid encrypt, since their main function is not storage:
**NOTE: In case you encrypt it by mistake, please read the "How to remove the BitLocker encryption" section to remove the encryption or contact MyServicedesk to solve the issue. In no case, information, photos or music will be lost.
IT Team is still working on set up the automatic encryption tool. Those who work in MAC will be contact soon to proceed.
When a removable media device is connected to a TUI computer, Bitlocker will be launched automatically and you will be asked to choose:
When selecting the option "Encrypt this drive using Bitlocker Drive Encription" you will be asked to set a password.
Q: Data and information stored pre encryption process can be lost?
A: No, when Bitlocker finishes the encryption, information is fully available. Only in those cases where device is disconnected without pause the process, info may be affected.
Q: What happens if the computer is turned off during encryption or decryption?
A: The BitLocker encryption and decryption processes can be interrupted by turning the computer off, and it will resume where it left off the next time Windows starts. This is true even if the power is suddenly unavailable.
Q: How long takes the encryption process?
A: Microsoft estimates that BitLocker encryption can take 1 minute per 500MB. However, Windows 10 will go faster than Windows 7.
Q: Can I stop the encryption process?
A: You can pause it, but it cannot be cancelled.
Q: Can I disconnect the device without pause it while the encryption process is running? (unsafety extraction)
A: No, the device can be damaged and the info may be lost.
Q: What happens if the device is already encrypted by other software different from BitLocker?
A: Bitlocker launches it's own app to encrypt. Contact MyServicedesk in these cases.
Q: What happens if I forgot my BitLocker password?
A: The recovery key of any removable media encrypted with TUI Bitlocker policy, will back up automatically during the process. In case you forgot your BitLocker password you can contact MyServicedesk to recover it.
Q: Encryption process shows error 0x80072f9a during BitLocker setup.
A: This error is caused because the computer is not connected to a TUI office network. If you are at home or traveling you can connect Cisco AnyConnect VPN and retry the process.